Lead Front Desk Receptionist

Sun Camp Mandiri · 📍 Canggu · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 16.000.000 – Rp 18.000.000 per month
Sun Camp Mandiri is seeking a highly skilled and experienced Lead Front Desk Receptionist to join our team in Canggu. As the lead, you will be responsible for overseeing the front desk operations, ensuring a welcoming and efficient environment for our guests. This role offers a competitive salary package and the opportunity to be part of a dynamic and growing hospitality company.

📋 Tanggung Jawab Pekerjaan

Oversee and manage front desk operations, including check-in/check-out procedures, guest services, and housekeeping coordination.,Greet and assist guests with a warm and professional manner, addressing their needs and concerns promptly.,Maintain accurate and up-to-date guest records, including reservations, check-in/check-out times, and special requests.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.,Handle guest complaints and escalate issues to the appropriate departments as needed.,Monitor front desk area for security and safety, ensuring compliance with company policies and local regulations.,Train and supervise front desk staff, providing guidance and support to ensure high standards of service.,Perform other duties as assigned by the management to support the overall success of the front desk department.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience as a Front Desk Receptionist or similar role in the hospitality industry.,Strong communication and interpersonal skills to effectively interact with guests and colleagues.,Excellent organizational and multitasking abilities to handle various tasks and responsibilities.,Proficiency in English, both written and spoken, is a must.,Knowledge of hotel management systems and front office procedures.,Ability to work well under pressure and in a fast-paced environment.,Valid work permit for Indonesia is required.,Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.

🛠️ Keahlian

Guest service excellenceProblem-solving and conflict resolutionAttention to detailTeam leadership and managementTime management and organizational skillsBasic computer skills and familiarity with hotel management systems
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